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Thank you for choosing Seina. We strive to provide you with beautifully crafted abayas and modest dresses that meet the highest standards of quality. We understand that sometimes issues may arise, and we're here to help.

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Returns

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• Grace Period: You have a 14-day window from the day you receive your order to initiate a return. Returns are only accepted if there is damage to the product for which we are responsible.

• Eligibility: To be eligible for a return, the item must be unworn, with no stains or signs of use, and in its original condition. If the product does not meet these criteria, we may be unable to process your refund.

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Exchanges

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• Sizing Issues: If the size of your abaya or dress is not as expected, we will do our best to accommodate an exchange, subject to availability. Please reach out to us, and we will assist you with this process.

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Shipping Costs

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• Return Shipping: We kindly ask that customers cover the shipping costs for any returns. We understand this might be inconvenient, but it helps us maintain our commitment to offering quality products and service. We recommend using a tracked method to ensure your return reaches us safely.

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Return Procedure

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• How to Return: If you need to return a damaged product, please contact us at contact@seina.com within the 14-day grace period. Include your order number and clear evidence of the damage to help us process your return smoothly.

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Processing Time

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• Refunds: Once your return is approved, please allow up to 14 working days from the confirmation date for your refund to be processed. The refunded amount will be credited back to your original payment method. We appreciate your patience as we ensure everything is handled correctly.

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Non-refundable Duties and Taxes

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• Duties and Taxes: Please note that if delivery is refused due to nonpayment of duties and taxes, we will be unable to provide a refund.

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At Seina, we are committed to your satisfaction and are here to support you through any issues with your purchase. Thank you for your understanding and for being a valued part of our community.

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Seina Shipping Policy

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At Seina, we’re committed to providing a seamless shopping experience, ensuring your orders are delivered promptly and securely, no matter where you are in the world. Below are the details of our shipping process.

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Order Processing

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• Domestic (UK) Orders: We typically process orders within 2-5 business days. Please keep in mind that processing times may extend slightly during busy periods or promotional sales.

• International Orders: Orders destined for countries outside the UK follow the same processing timeline, though additional time may be needed to navigate international shipping logistics.

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Shipping Methods

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United Kingdom

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• Standard Shipping: Orders within the UK are dispatched using Royal Mail, DPD, or DHL Express. Standard delivery usually arrives within 3-5 business days after dispatch.

• Express Shipping: For those needing faster delivery, we offer an express option. If you place your order before 12 PM, it should arrive the next day. Orders placed after this time may take 1-2 business days to be delivered.

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Europe

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• Standard Shipping: We ship European orders via Royal Mail or Deutsche Post, with an estimated delivery time of 7-10 business days.

• Express Shipping: For a quicker option, DHL Express can deliver within 2-4 business days.

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USA & Canada

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• Standard Shipping: Orders to the USA and Canada are sent through Royal Mail or Deutsche Post, with delivery taking around 7-10 business days.

• Express Shipping: Choose DHL Express for faster delivery, typically arriving within 2-4 business days.

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Middle East

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• Express Shipping: We use DHL Express exclusively for orders to the Middle East, with delivery times ranging from 2-4 business days.

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Tracking Your Shipment

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• After your order has been dispatched, you’ll receive an email with tracking information. This allows you to follow your package’s journey from our warehouse to your doorstep.

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Shipping Costs

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• UK Shipping: Shipping costs within the UK are determined at checkout based on the package’s size and destination.

• International Shipping: For customers outside the UK, a flat rate of £23.99 applies. This fee covers reliable and efficient international delivery.

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Customs Duties and Taxes

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• International Orders: Please be aware that your order may be subject to customs duties and taxes upon arrival in your country. These fees are your responsibility and are not included in our shipping costs.

• Important Note: If you refuse the delivery due to these fees, please note that we won’t be able to issue a refund.

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Ensuring Accurate Delivery

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• Address Verification: It’s crucial to double-check your shipping information when placing an order. Incorrect details may lead to delays or non-delivery. If you notice an error after placing your order, contact us immediately at contact@seinastudios.co.uk, and we will do our best to correct it before dispatch.

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Shipping Responsibility

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• Once your order has been handed over to the courier and you’ve received your tracking number, Seina cannot be held liable for any delays or losses in transit. If issues arise, we encourage you to reach out to the courier directly for resolution.

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If you have any further questions or need assistance, feel free to contact us at contact@seinastudios.co.uk We’re here to ensure your experience with Seina is nothing short of excellent.

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